our toolbox

Absolute Change Management exists to solve the critical issues faced by our clients. We provide a broad range of services and solutions that help organizations facilitate change, achieve their vision and optimize performance and productivity.


FUNDING – Your organization may be eligible for government funding for a variety of projects that you may be planning to undertake. Our experience with government funding organizations has given us a comprehensive understanding of program objectives and the necessary components of an application to help maximize your chances of success. Contact us today to learn more.


IMPROVE TEAM DYNAMICS – An open and respectful communication culture in your organization is imperative for positive lasting change. ACM’s communications course is a game changer for team building and for improving team dynamics. Through fun interactive activities, ACM challenges teams to think about their own communication styles and preconceived notions, and teaches them to listen and communicate their ideas more effectively.


COMPLEX PROBLEM SOLVING – RCA is a systematic approach to problem solving that engages all stakeholders in its analysis. The process is thorough and eliminates emotional responses. This allows for a clear pathway to solutions that are broken down into multiple parts and ensures that the focus is not on one single contributing factor. When completed, RCAs results in a complete graphic representation of the problem.


TIME TO STANDARDIZE – 5s provides a clean and highly visual workplace that makes issues immediately obvious, increases productivity by reducing disruptions, and improves the flow of material and information.  5s is a simple 5-step approach that introduces your team to efficient, repeatable, and safe ways of working. Together, we make quick and extensive changes to your workplace that leave a lasting impact.


ELIMINATE KNOWLEDGE GAPS – ACM has developed a unique knowledge management system that makes important organizational knowledge accessible, transferable, and repeatable. An effective knowledge management system can help organizations prevent downtime and rework, while increasing their scalability and output.


IDENTIFY WASTE – Value stream mapping (VSM) is a lean-management method that helps establish a comprehensive view of a process. VSM helps analyze the process’ current state and design its improved future state.

Process simulations – ACM offers a variety of resources and programs that provide interactive real-time simulations of manufacturing environments.  One of the key benefits of “event-based” simulations is the ability to simulate changes to a process without the risk of setting up a real-life trial run. Changes could include adding a machine, adding or removing personnel, load-balancing a line, and changing processing times. Any of these changes can be easily simulated without the need to interrupt production.


REDUCE DOWNTIME – Our single minute exchange of die (SMED) program is designed to provide a team with the skills and knowledge necessary to approach the reduction of changeover times in a systematic manner. Long changeovers can result in a variety of issues, including: high stress “catch-up” production to compensate for downtime, perceived need for additional equipment, etc. In this course, team members will learn about the benefits of systematic changeover reduction and what a successful SMED program can do for your organization; what makes a good pilot project; and how to evaluate improvement ideas. Equipped with these tools, your team will select a changeover process and begin to implement SMED methodology.


INCREASE WORKPLACE SAFETY – ACM’s alert! Safety program helps companies establish a positive safety culture. The program teaches employees to effectively identify and avoid hazards and creates safety-dedicated teams that focus on sustainable practices that keep everyone injury-free.


DEVELOP THE OPTIMAL TEAM – Competency-based personal assessments are helping the world’s leading organizations improve retention, optimize talent, improve communication and increase leadership effectiveness. ACM’s Kolbe and Herrmann Brain Dominance licensed practitioners are trained to facilitate you and your team understanding the results and how they apply to every aspect of workplace interactions.



Leadership Training
Manager Training

Bridging the gap between leadership and the front line of your organization is paramount.

Through our leadership courses you will be able to;

  • Collaborate effectively across your organization
  • Recognize opportunities to understand your behaviour and its impacts
  • Improve your impact through personal intention

Our Management training modules are designed to provide managers with the tools to develop high performance teams. Module content includes;

Defining Leadership

  • While there is no one-word answer to leadership questions, we have identified steppingstones that enable organizations to develop more effective leadership across the organization.

Managing to Objectives (Responsibility, Accountability and Authority)

  • Prior to delegating any task, it is essential to understand how delegation is affected by your ability to manage your employees.
  • Authority;is the power given to a manager or leader to act and make decisions with designated boundaries and achieve organisational objectives.
  • Responsibility; refers to the act of carrying out the specific task, an obligation upon people deemed as responsible.
  • Accountability; is the act of being liable for actions and decisions.

Coaching your Team

  • Team Coaching is the cutting-edge performance raising tool for team development interact with groups of individuals. Learn to get exceptional results consistently over time, by connecting people with their talents, interests and potential.

Motivation and Environment

  • In order to maximize your odds of success, you will learn to create an environment that is motivational and engaging.

Managing Change

  • Our approach activates individuals to cascade change rapidly into every corner of the organization.  This is done through individual change, organizational change, and enterprise change.

Dealing with Difficult People

  • You will be engaged in practical and interactive exercises that will change the way you see and respond to difficult people and difficult situations.

Controlling Emotional Responses

  • Emotional control is a skill that most leaders need to be successful in managing their employees. You will understand the most effective approaches to gaining emotional control and being proactive.


We provide training to employers who do not have available internal resources to complete specialized health and safety programs. ACM provides training for WHMIS, Health and safety regulations, Fall Arrest, Workplace Harassment, Identifying Hazards, Understanding Risk, and Supervisor Competency. Our training plans are designed to be simple to use so they can be implemented company wide with ease.

WHMIS Training
Health and Safety Regulations
Fall Arrest
Workplace Harassment
Identifying Hazards
Understanding Risk
Supervisor Competency

The Workplace Hazardous Materials Information System is Canada’s national hazard communication standard. ACM provides training that meets and exceeds all regulations and is industry recognized for complying with the new Globally Harmonized System. Program content includes;

  • History of WHMIS
  • Duties of employer, supervisor and worker
  • Supplier and Importer Requirements for classification
  • Labels (Supplier and Importer)
  • Material Safety Data Sheets (MSDS)
  • Hazard Specific Issues and Symbols
  • Health effects on the human body
  • Transportation, Storage and Handling
  • International Harmonization (GHS)

Health and safety Regulations promote occupational health and safety to protect workers and other persons present at their workplace from work-related risks to their health, safety and well-being.

Many lost-time injuries can be attributed to falls in the workplace. Employers have a duty to ensure that workers are protected from all potential fall hazards. In order to keep workers safe, it is necessary to ensure they know what to do in an emergency situation.

Workers, Supervisors and Employers have rights and duties when dealing with workplace violence and harassment.  Workplace violence and harassment can have devastating impact for everyone within your organization.

Hazards aren’t easy to spot when you become accustomed to your working conditions. A hazard is any practice, behaviour, substance, or combination of these that can cause injury or illness to your workers, or damage property.

Risk is the probability that a hazard will give rise to harm. It is about the right people having the right information to guide strategic and tactical decisions that contribute to the achievement of an organization’s overall objectives.

Supervisors play a critical role in Health and Safety which cause high expectations. Having a competent supervisor on site is one of the keys to reducing fatalities and injuries. Inadequate supervision could lead to injury or death and can result in hazards.


5S – sort, set in order, shine, standardize, sustain
Regression analysis
Scatter diagram
Chi-squared test
Axiomatic design
Takt Time
Statistical and Fitting Tools
Analysis of variance
General linear model
Run Charts
Control Chart
Control plans
Swimlane mapping
Cost-benefit analysis
CTQ tree
Quality Function Deployment (QFD)
SIPOC analysis (Suppliers, Inputs, Process, Outputs, Customers)
Taguchi methods/Taguchi Loss Function
Value stream mapping (and potential simulation using Rockwell Arena Dynamic Modelling)
Design of experiments/Stratification
Histograms/Pareto analysis/Pareto chart
Pick chart
Process capability/Rolled throughput yield
Six Sigma (Green Belt)
Six Sigma (Black Belt)

5S is a program that allows for the organization and optimization of workplaces. Improve your company’s efficiency, safety, and cleanliness, by utilizing the undiscovered talents, skills and creativity of your employees.  A well planned and properly implemented 5S program can uncover and utilize these otherwise hidden resources.

Poka-yoke is a Japanese term that means “mistake-proofing” or “inadvertent error prevention”. With our program, you can learn how to identify “Poka-yoke’s” within your own workplace.

Regression, perhaps the most widely used statistical technique, estimates relationship between independent and dependent variable. Regression models can be used to help understand and explain relationships among variables, they can also be used to predict actual outcomes.

Correlations refers to any statistical relationship involving dependence. Any association of random variables or bivariate data is a statistical relationship, which is a statistical correlation.

A scatter diagram is a 2-axis diagram that two variables are plotted along, and the resultant graph shows if there is any correlation between them. This technique can be used to ascertain whether or not a problem is stemming from a certain area of your business, or if there is no correlation.

This statistical hypothesis test is commonly used for testing how likely it is that a relationship exists between variables, and if the observed data fits the expected outcome of the variables.

Axiomatic design is a technique that has high added value that reduces the number of possible designs in a system. This system analyzes your data with matrix methods to find the best suitable options for your business needs. By integrating this technique, you will save time and money, while increasing the amount of useable outputs in your business.

In Lean, takt time is the rate at which a finished product needs to be completed in order to meet customer demand. Learn how to calculate and meet your companies takt time.

DMAIC stands for; Define, Measure, Analyze, Improve and Control. Through our lean programs, you can implement this data-driven improvement cycle to improve, optimize and stabilize your business processes and designs.

Root cause analysis training is a tactic that incorporates your whole team in solving not just the problem, but the reasons that the problem occurred in the first place. Using ACM’s training, you will be able to ensure that each aspect of your company has been considered in the found solution(s). By applying root cause to your problems, you reduce the risk of repeat problems, and increase your ability to get rid of problems once and for all.

Statistical methods when taught and integrated into your company can make a huge difference in both collecting data and analyzing it. The tools include a wide variety of techniques, such as numerical and graphical.

Analysis of variance (ANOVA) is a statistical method that tests the differences between a multitude of means.

The general linear model is a type of framework for comparing how variables act upon and affect continuous variables. This is the foundation for a multitude of other statistical tests, such as ANOVA and regression analysis.

How stable is your process? ACM teaches that leveraging the power of statistical process control, using run charts, can help keep your processes predictable and sustainable.  We teach how run charts may be used to study and observe processes, while looking at trends or patterns during a defined period. This allows for a controller within an organization to focus attention on vital changes in the process and identify if a process is; ideal, threshold, brink of chaos, or in a state of chaos.

Like Run Charts, a Control Chartalso plots a single line of data over time. However, control charts include upper and lower control limit lines with a centerline. For example, you can ask the question, “Is my process stable or in control?” If any of your data is outside the limit lines, the answer is, “No. Your process is not stable.” You would then know that system changes may be required to make it stable.

Control Plans work with Control Chartsto document and verbalize the variation seen on the x and y coordinates, creating measurable actions describing what the next steps should be to stabilize the process. Through this system of monitoring and control, customer requirements will be met, and the product or process variation will be reduced.

ACMrecognizes the important difference between job sharing and individual job responsibilities, to do this we teach Swimlanemapping in our Lean course.  A Swimlane diagram delineates who does what in a process, using the metaphor of a lane in a pool. It shows connections, communications, the handoffs between these lanes, while revealing waste, redundancy and inefficiencies.

Learn how to use cost-benefit analysis to estimate strengths and weaknesses and use the information to analyze your company’s decisions.

Critical to quality trees can be used to identify specific requirements for a previously more general goal. You can use CTQ trees in many different situations, these include processes development, product improvement and performance standards.

Define your customer needs, create detailed plans on what goals you want to reach for your products, and how to reach those goals.

SIPOC analysis when used in process improvement, summarizes the inputs and outputs of more than one process, in table form. This technique helps identify all imperative elements of a process improvement project before work begins.

The Taguchi methods are statistical methods developed to improve the manufactured quality of products. When introducing Taguchi methods into a company, you are creating a program that can predict the quality of components you produce.

Value stream mapping is a lean management tool that helps visualize the steps needed to take from product creation to delivering it to the end-customer.

 The (statistical) design of experiments (DOE) is a procedure for planning experiments that allows the data that was obtained to be analyzed. From this information valid, objective, conclusions can be determined. By learning the proper way to set up an experiment, you can ensure that the right type of data is collected to answer both the hypothesis, and any research questions that were posed. 

Histograms are bar graphs that illustrate the frequency of events that happen and use the height of the bars as an indicator. Pareto analysis creates pareto charts which are a unique type of histogram, that displays the events in order of their impact rather than the order they occurred.

The pick chart (Possible, Implement, Challenge and Kill chart) is a visual tool that is useful for brainstorming and organizing ideas. This is a six-sigma tool that organizes your ideas into a chart that shows what is easy to implement and has a high positive impact on your organization.

Process capability is the calculation of the ability for a process to produce output within the specified limits. Rolled throughput yield shows the probability that a process with multiple steps has a defect unit in its products. Both of these calculations can help reduce the probability of failure within your processes.

New to lean? Start at the beginning! ACM offers courses on the fundamentals of lean principles including Six Sigma – Green Belt. Six Sigma has become the most successful continuous improvement methodology in the world, and it is focused on solving the problems such as; quality, time, cost, waste, non-value added, Muda, variation, and many more.

Already a Green Belt?Take it to the next level with Black Belttraining. ACM has Black Belt programthat picks up where Green Belt ends. Black Belts apply Six Sigma methodology to specific projects, their primarily focus is on Six Sigma project execution and special leadership with special tasks. ACM’s Black Belt training can get your teams best leaders the edge they need to sustain continuous improvement.


ISO 9000
ISO Standards

ISO 9000 is a series of quality management systems standards created by the International Organization for Standardization. In Todays ever changing world, ISO helps create growth.  ACM believes International Standards are woven into our lives as a trusted symbol of quality. Our team exists to help companies find the easiest and most cost-effective way to standard compliance. Our effective program will help you;

  • Enhance customer satisfaction
  • Increase savings and productivity
  • Create greater demand for products and services
  • Sharpen your competitive edge
  • Reduce errors and costly penalties
  • Make wiser decisions and increase employee motivation

Quality Management ISO 0991

  • The primary focus of quality management is to meet customer requirements and to strive to express customer expectations.

Environmental Management ISO 14001

  • Provides guidance on how to consider multiple aspects of your business procurement, storage, distribution product development, manufacturing, etc. so that it reduces its impact on the environment. It also drives you to evaluate how you manage emergency response, customer expectations, stakeholders and your relationships with your local community.

Occupational Health & Safety ISO 45001

  • Is designed to prevent work related injury and ill-health and to provide safe and healthy workplaces.

Business Continuity ISO 22301

  • Understand and prioritize the threats to your business with the international standard of business continuity. Business continuity specifies the requirement for a management system to protect against, reduce the likelihood of, and ensure your business recovers from disruptive incidents.

Food Standards

  • Escalating population growth, the globalization of supply chains, economies pressures and increasingly complex consumers eating habits, are creating complicated and often conflicting pressures on the global food sector. We help customers certify to globally recognized standards so they can increase their resilience and credibility.